Delivery & returns

Delivery 

Order preparation time is up to 24 hours.

Sometimes we do even ship orders a few hours after placing them). In some cases it can be longer (e.g. personalized orders).

Delivery time is usually 2-3 days for destinations such as Germany, France and up to 4-7 days for further destinations (Spain, Portugal, Italy, Ireland, UK).

Returns

As the products are mainly made on demand, returns are possible for up to 14 days and are chargeable. Returns are at the customer's expense, but in most cases we are able to offer a cheaper return cost close to the cost of delivery to you. If this is the case, please contact us.

 

1. Withdrawal Period

You can revoke an order within the legal withdrawal period (14 days after receipt of the goods) without providing reasons in writing. After that, you can return the goods to us (HMCK Sp. z o.o. with registered office in 30-384 Kraków, Szuwarowa 8/23, Poland, Email: kontakt@homechic.eu). Please note that 14 days after receipt of the goods have expired. We recommend that you keep a receipt or similar proof for returning the goods.

2. Consequences of Withdrawal

If you revoke an order, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from choosing a different delivery method than the cheapest standard delivery we offer), immediately and at the latest within 14 days from the day we receive notification of your revocation of the contract with us. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

3. You must return the goods to us immediately, and in any event no later than within 14 days from the date on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of 14 days.

4. The direct costs of returning the goods shall be borne by you.

5. You shall only be liable for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the condition, properties, and functionality of the goods.

6. Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.